SPECIALISING IN VINTAGE, DESIGNER & COLLECTABLE FASHION DOLLS

Since 2018 we have been sourcing hard to find and rare fashion dolls for for our beloved buyers and the doll community, in Australia and world-wide. 

We speciliase, and only stock, dolls that are considered to be  Vintage, Designer or are collectable. We tend not to source play-line dolls intended for children, rather, we provide a selection of dolls suitable for the avid adult collector. 

We are Australian owned and run in Sydney and We pride ourselves on delivering exceptional experiences to our buyers. We are proud to accomplish a five star rating on Facebook Pages & Google Reviews! 

We hope you enjoy browsing our catalogue and we look forward to providing you with the magical experience, of adopting one of selectively sourced dolls.

TERMS & CONDITIONS

RETURNS & REFUNDS: 

Not happy with your new doll? We are so sorry! And will do our best to turn your experience around. 

Should your doll arrive damaged or not as described, we will organise a return of the doll back to us and a full refund, exchange or store credit.

Please choose carefully as we do not accepts returns due to change of mind. 

Please Note: Under no circumstance, can we provide refunds or exchanges to sale items.

Customs & Duty For Buyers Outside of Australia: 

Please note, we do not collect any tax or customs duty for International orders. This may be charged to you by your local government authority upon arrival of your order.

PRE-ORDERS: 

Pre-orders are to be paid in full at the time of the order including shipping costs (unless otherwise specified). We Cannot offer any changes or cancellations to pre-orders once an order is placed.   

WHY WE CAN'T CANCEL PRE-ORDERS:

In most cases, pre-order items require a strict stock commitment with the supplier, to which we are unable to reduce or make changes to. Further to this, funds obtained from pre-orders are immediately invested back into the business ,to fund our commitment, in bringing you a continuous cycle of new & exciting collector dolls!

DELIVERY TIMES & DELAYS TO PRE-ORDERS: Please refer to the item description for estimated delivery times. Delivery times are subject to change due to unforeseen circumstances. Please refer to the item's listing in the "Coming Soon" section of our website, for updated delivery times. Buyers will receive an email with tracking details, once the item has been dispatched from our store.

UNFULFILLED PRE-ORDERS: 

We will do everything within our power to ensure your pre-ordered items are fulfilled on time.  

Should changes in global stock levels, or any other factors beyond our control, heavily delay or leave us unable to fulfil your pre-order items, we will contact you immediately to discuss your options, which may include an exchange of item or a cancellation of your pre-order. 

Cancelled Pre-order Items, for reasons outside of our control, will be refunded to you in full in the form of Store Credit ONLY.

SHIPPING POLICY:

We ship all our orders via Australia Post from our Bexley NSW Store. 

All shipments are sent with tracking and insurance. tracking numbers are provided via email once items have been shipped. 

We aim to ship items within 2-3 business days of items being in-stock.

Our local shipping options are as follows:

-FREE Standard Shipping for all orders over AU$200

-$2.95 FREE Standard Shipping for all orders over AU$200 + Signaturre

-14.95 Flat Rate Standard Shipping for orders under $200

-17.95 Flat Rate Standard Shipping for orders under $200 +Signature

-19.95 Flat Rate Express Shipping

-22.95 Flat Rate Express Shipping + Signature

We offer both standard and express shipping for International buyers. Rates are calculated automatically at check out and depend on the size & weight of your order.

We are happy to provide pre-paid shipping labels for returns and exchanges. 

LOYALTY REWARDS PROGRAM:

Please sign up to our rewards program, and earn 3 points to every $1 spent! Earn the following points to claim the following discount coupons:

2,500 Points = $25 Coupon

5,000 Points = $50 coupon

10,000 Points: $100 Coupon

15,000 = $150 Coupon

PAYMENTS:

WE ACCEPT SECURE PAYMENTS VIA: PAYPAL, AFTERPAY, ZIP PAY, WIZIT, LAYBUY, KLARNA, PAYMENT PLANS, GOOGLE PAY, APPLE PAY ALL MAJOR CREDIT CARDS

We also offer payment plans via Partially. Spend as much as you like with no need for any applications or credit checks. We will keep your items on hold until the payment plan is paid in full. Choose up to 8 weeks to make easy flexible payments and a deposit via a nominated credit card. Agreed plans cannot be cancelled. All payments made towards your plan are non-refundable, including your deposit. Please note, this payment option incurs a 10% service fee which will be added to your plan. 

SOCIAL MEDIA:

From time to time, we may share general information on social media, about our sales. This information is limited to order numbers, first names, products purchased and general location (state/country only). We will NEVER share personal or private information on any platform or to any party. Should you wish for us not to share any information about your order(s), what so ever, please let us know by sending an email to: customercare@superstardollssydney.com.au

BANNED MEMBERS: 

Our commitment to offering you a luxury experience is our top priority and we are proud of our stellar reputation. Collectors, who deliberately & unfairly, go against our clear & upfront terms and conditions, face a 3 month ban from purchasing on all platforms. Collectors who conduct themselves in a manor that negatively impacts our brand, in any way, also face this ban. This ban will also include cancelation and clearing of any loyalty points accrued.